Data Deletion Instructions

Last Updated: October 1, 2025

Important: This page provides instructions for requesting deletion of your data from ProSchool360 and associated Facebook integrations.

1. Overview

ProSchool360 respects your privacy and provides you with the ability to request deletion of your personal data. This page outlines the process for requesting data deletion from our system and any associated third-party services.

Please note that data deletion requests may be subject to legal and regulatory requirements that may require us to retain certain information for specific periods.

2. What Data Can Be Deleted

You can request deletion of the following types of data:

Personal Information: Name, email address, phone number, and contact details
Account Data: Login credentials and account preferences
Communication Data: Messages and communication logs
Usage Data: System access logs and activity records
Facebook Integration Data: Data shared through Facebook Login

3. Data That May Be Retained

Certain data may be retained for legal, regulatory, or operational reasons:

Academic Records: Student grades, transcripts, and educational history (as required by educational regulations)
Financial Records: Payment and billing information (as required by accounting regulations)
Legal Compliance Data: Information required for legal compliance or ongoing legal proceedings
Anonymized Data: Data that has been anonymized and cannot be linked back to you

4. How to Request Data Deletion

Step 1: Contact Your School Administrator

If you are a student or parent, first contact your school administrator to discuss your data deletion request. They may need to coordinate with us based on your school's data retention policies.

Step 2: Submit a Formal Request

Send an email to our Data Protection Officer with the following information:

Your full name
Email address associated with your account
School or institution name
Specific data you want deleted
Reason for deletion request
Proof of identity (if required)

Step 3: Verification Process

We will verify your identity and the validity of your request. This may involve:

Confirming your identity through your registered email
Coordinating with your educational institution
Reviewing any legal or regulatory requirements

Step 4: Processing Your Request

Once verified, we will:

Process your deletion request within 30 days
Delete data from our primary systems
Remove data from backup systems (may take up to 90 days)
Coordinate deletion with third-party services (Facebook)
Provide confirmation of deletion completion

5. Facebook Data Deletion

For data shared through Facebook Login:

Facebook Data: We will request deletion of your data from Facebook's systems as part of our process
Third-Party Deletion: You may also directly request deletion from Facebook through their platform

Direct Facebook Data Deletion:

You can also request deletion directly from Facebook:

Visit: Facebook Data Deletion Request
Or go to your Facebook Settings > Your Facebook Information > Delete Your Account and Information

6. Timeline for Data Deletion

Initial Response: Within 5 business days of receiving your request
Verification: 5-10 business days for identity verification
Primary Systems: Data deleted within 30 days of verification
Backup Systems: Data removed from backups within 90 days
Third-Party Services: Deletion requests sent immediately, processing time depends on third-party policies

7. Consequences of Data Deletion

Please be aware that deleting your data may result in:

Loss of access to your ProSchool360 account
Inability to recover historical academic or communication records
Disruption of ongoing educational services
Loss of communication history
Removal from school communication systems

8. Alternative Options

Before requesting complete data deletion, consider these alternatives:

Account Deactivation: Temporarily disable your account without deleting data
Data Export: Download a copy of your data before deletion
Selective Deletion: Delete only specific types of data
Privacy Settings: Adjust privacy settings to limit data usage

9. Quick Deletion Request Form

For immediate assistance, you can use the information below to contact us:

Email Template:

To: [email protected]
Subject: Data Deletion Request

Message:
Dear Data Protection Officer,

I am requesting deletion of my personal data from ProSchool360.

My Details:
- Full Name: [Your Name]
- Email: [Your Email]
- School: [School Name]
- User Type: [Student/Parent/Teacher/Admin]
- Reason: [Brief Reason]

Please confirm receipt and provide a timeline for completion.

Thank you,
[Your Name]

What to Expect:

Acknowledgment within 5 business days
Identity verification process
Coordination with your school (if applicable)
Deletion processing (30-90 days)
Confirmation of completion

10. Contact Information

For data deletion requests or questions about this process:

Data Protection Officer: [email protected]
General Support: [email protected]
Legal Department: [email protected]
Mailing Address: ProSchool360 Privacy Department

Response Time: We aim to respond to all data deletion requests within 5 business days.

This data deletion process complies with applicable privacy laws including GDPR, CCPA, and other relevant data protection regulations.